岗位描述(节选)
工作职责:
1. Experienced in customer service and order management, handle online and offline order processing operation.
熟悉客服工作,管理每日订单,根据指定的流程和规范制度完成客户订单的线上线下系统操作。
2. Quick response to customers’ inquiries and complains, guide customer to place orders online and answer customers ‘inquires. Follow up order status, including delivery tracking, return tracking, customer complaints and customer satisfacti……
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