Quality Assurance Specialist

- Lead the systematic monitoring and evaluation of agent interactions across email, chat, and voice channels, ensuring adherence to established quality standards, process requirements, and performance KPIs. -Oversee the end-to-end governance of quality metrics, including accuracy, fatal error rates, compliance scores, CSAT/DSAT drivers, and adoption performance. -Identify failures and potential …… 完整岗位描述与官方投递入口,请登录后在岗位详情页查看。