岗位描述(节选)
JOB DUTIES & RESPONSIBILITIES
· Provide high-level client service through multi-channels, mainly Phone call and Video Call.
· Be responsible for taking and following up of client repair until a repair service is complete.
· Be equipped with client service techniques and product repair knowledge
· Achieve KPIs set by the organization (e.g. responsive lead time for client repair request, correctness……
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